Australian Bank Backtracks on AI-Led Job Cuts
Country's Largest Lender Bank Offers to Reinstate 45 'Redundant' Workers
Commonwealth Bank of Australia reversed plans to eliminate 45 call center positions after its chatbots failed to reduce customer service volume as promised, forcing the bank to offer overtime to remaining staff while facing union challenges over what may have been disguised outsourcing to India.
Commonwealth Bank of Australia reversed plans to eliminate 45 call center positions after its chatbots failed to reduce customer service volume as promised, forcing the bank to offer overtime to remaining staff while facing union challenges over what may have been disguised outsourcing to India.